FAQ
1. Where do you ship?
We ship only to addresses within the United States. Orders ship from China.
2. How much is shipping?
Orders $120 or more: Free shipping
Orders under $120: $15 flat shipping fee
3. How long does processing take?
Orders are typically processed in 1–3 business days (excluding weekends and holidays).
4. How long does delivery take after shipment?
Estimated transit time after shipment is 7–15 business days. Delivery timeframes are estimates and may vary.
5. Which carriers do you use?
USPS, UPS, FedEx, and/or regional carriers.
6. Do you provide tracking?
If tracking is available, we provide tracking details after the order ships. Tracking updates may take time to appear.
7. Can I cancel my order?
Before shipment: You may request cancellation, but it is not guaranteed and depends on order status.
After shipment: Orders cannot be cancelled; if eligible, you may request a return within 30 days of delivery.
8. What is your return window?
You may request a return within 30 days of delivery.
9. Who pays return shipping?
Non-quality returns (e.g., change of mind): Buyer pays return shipping.
Quality issues / wrong item / damage in transit: Seller pays return shipping or handled as appropriate after review.
10. Do you charge additional tax at checkout?
Product prices are tax-included, and no additional tax is collected at checkout.
11. What payment methods do you accept?
Visa and Mastercard.
12. What if my item arrives damaged, defective on arrival (DOA), or I receive the wrong item?
Contact us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping label (if available).
13. How long do refunds take?
Refunds are processed within 10 business days after approval and returned to the original payment method.
Merchant Information
Store name: Loomandlath
Company: Guyuan County Daikang Trading Co., Ltd.
Business address: Duanmuliang Village, Xiaochang Town, Guyuan County, Zhangjiakou, Hebei 076571, China
Customer service phone: +86 135 5006 5162
Customer service email: info@loomandlath.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)